YOUR TRUST MATTERS
Privacy Policy
What we collect, why we collect it, and what we never do with it.
Last updated: 2026/06/17
Pangolin Journeys (“we,” “us,” “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have. It applies to all visitors and customers of pangolinjourneys.com (the “Site”) and anyone who enquires about, books, or travels on a Pangolin Journeys trip.
By using this Site or engaging our services, you agree to the practices described in this policy. If you do not agree, please do not use the Site or share personal information with us.
1. Who we are
Pangolin Journeys is a trekking and travel company based in Kathmandu, Nepal. For any questions about this policy or how we handle your data, you can contact us at:
Email: info@pangolinjourneys.com
Address: Muse Ganesh Marg, Chabahil, Kathmandu, Nepal
2. Information we collect
We collect information in the following ways:
Information you give us directly
- Name, email address, and phone number when you submit an inquiry or booking form
- Travel preferences, dietary requirements, medical conditions, or fitness information you provide to help us plan your trip
- Passport details, emergency contact information, and travel insurance details, where required for booking and permits
- Payment information when you make a deposit or full payment (processed through our payment provider — see Section 5)
- Any other information you choose to share with us via email, WhatsApp, or phone
Information collected automatically
- IP address, browser type, device type, and operating system
- Pages visited, time spent on the Site, and referring website
- Cookies and similar tracking technologies (see Section 6)
Information from third parties
- If you enquire through a travel partner agency or referral, we may receive your name and contact details from them
- If you book through a third-party platform, we may receive booking information from that platform
3. How we use your information
We use the information we collect to:
- Respond to inquiries and provide trip information
- Process bookings, deposits, and payments
- Plan and operate your trek or tour, including arranging permits, accommodation, guides, and transport
- Communicate with you before, during, and after your trip, including safety-related communications
- Send you our monthly newsletter (“the Pangolin dispatch”), if you have opted in
- Improve our Site, services, and trip offerings
- Comply with legal and regulatory obligations, including those related to trekking permits and immigration requirements in Nepal, Bhutan, or other destination countries
- Maintain records for safety, insurance, and liability purposes
We do not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects.
4. Legal basis for processing (for visitors in the EU/UK)
If you are located in the European Union or the United Kingdom, we process your personal data on the following legal bases:
- Contractual necessity — to process your booking and deliver the trip you’ve purchased
- Consent — for marketing communications such as our newsletter, which you can withdraw at any time
- Legitimate interest — to improve our Site and services, and to maintain business records
- Legal obligation — where we are required to retain or disclose information by law
5. How we share your information
We do not sell your personal information. We share it only where necessary:
Service providers
- Payment processors, to handle deposits and payments securely
- Email and newsletter platforms, to send communications you’ve opted into
- Booking and trip management software (such as WP Travel Engine or similar systems used on our Site)
Operational partners
- Local guides, porters, and lodge or homestay operators, limited to the information needed to host and guide you safely (e.g., name, dietary needs, medical conditions relevant to altitude or terrain)
- Government authorities and permit offices, where required for trekking permits, restricted area access, or immigration purposes
- Travel insurance providers, if you purchase insurance through us or need to file a claim
Legal requirements
- We may disclose information if required by law, court order, or governmental request, or to protect the safety of our guests, staff, or the public
We require all third parties we share data with to handle it securely and only for the purposes we’ve specified.
6. Cookies and tracking technologies
Our Site uses cookies and similar technologies to:
- Remember your preferences
- Understand how visitors use the Site
- Measure the effectiveness of our content and marketing
You can control cookies through your browser settings. Disabling cookies may affect some functionality of the Site, such as form submissions or saved preferences.
7. Data retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, including:
- Booking and trip-related records: 5 years
- Marketing contact information: until you unsubscribe or request deletion
- Inquiry information that did not result in a booking: 12 months
After this period, we securely delete or anonymize your information.
Our Site uses cookies and similar technologies to:
- Remember your preferences
- Understand how visitors use the Site
- Measure the effectiveness of our content and marketing
You can control cookies through your browser settings. Disabling cookies may affect some functionality of the Site, such as form submissions or saved preferences.
8. Your rights
Depending on where you are located, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Object to or restrict how we use your information
- Withdraw consent for marketing communications at any time
- Request a copy of your data in a portable format
To exercise any of these rights, contact us at info@pangolinjourneys.com. We will respond within a reasonable timeframe, typically within 30 days.
If you are in the EU or UK and believe we have not handled your data appropriately, you also have the right to lodge a complaint with your local data protection authority.
9. Data security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. This includes secure payment processing through trusted third-party providers and restricted access to personal data within our team.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
10. International data transfers
Because Pangolin Journeys operates trips across multiple countries (including Nepal, Bhutan, and Tibet), your information may be transferred to, stored, or processed in countries outside your home country, including countries that may have different data protection laws. By booking with us, you consent to this transfer, where necessary to deliver your trip.
11. Children's privacy
Our services are not directed at children under 16. We do not knowingly collect personal information from children without parental or guardian consent. If you believe we have inadvertently collected information from a child, please contact us so we can delete it.
12. Third-party links
Our Site may contain links to third-party websites, such as payment processors or social media platforms. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies separately.
13. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on this page with a revised “Last updated” date. We encourage you to review this policy periodically.
14. Contact us
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:
Pangolin Journeys
Email: info@pangolinjourneys.com
Address: Muse Ganesh Marg, Chabahil, Kathmandu, Nepal